Updated: 11 July 2025
This page provides information about the sub-processors used by Avail in processing customer data and information. Pursuant to our instructions, these sub-processors process and store personal information in order to perform their duties to us. Any capitalised terms have the same meaning that is given to them in our Terms & Conditions with our clients.
The following is a list of Avail's main sub-processors:
Sub-Processor | Description of Processing | Data Processed | Country of Processing |
Microsoft Azure | Cloud hosting and infrastructure services | Personal and Customer Data | UK |
Microsoft Azure | Generative AI Solutions | Customer Data | UK, France (EU), Norway (EEA) and Sweden (EU) |
Google Firebase (Google Cloud EMA Ltd) | SSO and Access Management | Email Addresses | Ireland (EU) |
Intercom R&D Unlimited Company | Customer service software (online chat and communication) | Email Addresses and Customer Names | Ireland (EU), UK |
Amazon Web Services (AWS) Bedrock | Generative AI Solutions | Customer Data | EU |
Google Vertex AI | Generative AI Solutions | Customer Data | EU |
The following is a list of Avail's nominal processors, used by us to provide support to our clients and maintain databases and information necessary for our business:
Sub-Processor | Description of Processing | Data Processed | Country of Processing |
Slack Technologies | Messaging | Email Addresses, Customer Names and Customer Data where Support is requested | EU |
Dropbox | File storage and sharing | Customer Data (limited) | EU |
Jotform | Client questionnaires | Email Addresses and Customer Names | EU |
Hubspot | Customer relationship management tool | Email Addresses and Customer Names | EU |
In the usual way, each sub-processor and nominal processor (predominantly our nominal ones) may have their own sub-processors. Our sub-processors and nominal processors are required to put in place data protection clauses that are consistent with those within the agreements with us and that comply with UK GDPR. For more information please get in touch with us or refer to the website of the relevant sub-processor / nominal processor.